Refund policy

We value your trust and want you to feel confident with your purchase. Our return policy is designed to protect both our customers and the quality of our handcrafted pieces:

• Customized orders:
  Please note that customized jewelry and special order pieces cannot be returned or exchanged.

• Return window:
  Returns are only accepted on the same day of delivery, after the courier has presented the item and you have had the chance to inspect it.

• Defects:
  If your piece has a manufacturing defect, you may also return it on the same day of delivery.

• Condition of return:
  The jewelry must be returned in its original condition and packaging, without any signs of wear, damage, or alteration.

• Courier confirmation:
  Returns must be confirmed with the courier at the time of delivery. Once the piece is accepted, it is considered final sale.